IT Managers Should Know Why ITIL is that important
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Five Things About ITIL That IT Managers Should Know About
Starting from IT Giants to world's largest retail, entertainment, manufacturing & financial organisation have deployed ITIL as the IT Service Management Framework. Knowing ITIL will have better opportunities. Why they have implemented ITIL across their already successful business. The one main reason is it can be easily deployed to the different needs of business entities & ITIL is scalable.
ITIL has the ability to combine to other frameworks & standards
There are various of kind of framework that different entities use to their business needs. ITIL has the ability to combine with other management frameworks such as Six Sigma, ISO 27000, COBIT & TOGAF and much more.
1. ITIL Combines Easily with Other Frameworks and Standards
Far from being a standalone set of guidance, ITIL can be easily used in association with other Information Technology (IT) management frameworks. There are numerous instances of enterprises combining ITIL with Six Sigma, ISO 27000, Control Objectives for Information and Related Technology (COBIT), and The Open Group Architecture Framework (TOGAF).
2. ITIL brings focus on Business and bridges IT
ITIL manages & organises the risk of the business in accordance to business goals & objectives by facilitating business change management. ITIL aligns between the priorities of business and IT organisation by supporting the outcomes of the business.
3. ITIL predicts and increases consistency
ITIL predictability and consistency helps the organisation to predict the process and consistency to provide delivery excellence and compliance structure. In ITIL, service level Managers get the negotiated achievable service levels in line with the business goals.
4. ITIL is dynamic and can adapt to change
CSI plays a vital role in measuring the effectiveness and efficiency of all other levels of ITIL. which in turn helps the service managers to maintain consistent service levels with less or minimal downtime or disruption of service. As ITIL is measurable, ITIL helps to forecast the demand and plan accordingly in cost effective manner which provides better or greater customer satisfaction and consistent alignment to the requirements and outcomes of the business goals.
5. Significance of Five Life Cycle service levels
There are five service levels that play a major role in making ITIL a successful IT Service Management Framework.