The "ITIL® Intermediate Certification" has a credit based structure with each module focussed on different publications of the IT Infrastructure Library. Candidates need to accumulate 15 credits from the Intermediate modules- Lifecycle and/or Capability. Lifecycle modules are mapped to the respective publications- Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement, whereas the Capability modules are mapped to specific job roles.
ITIL Intermediate- Service Capability modules:
Service Offerings and Agreements (SOA)
Release, Control and Validation (RCV)
Operational Support and Analysis (OSA)
Planning, Protection and Optimization (PPO)
Candidates may also choose to select modules from both Service Lifecycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed technical perspective.
The ITIL® Managing Across the Lifecycle (MALC) Qualification completes the Intermediate stream. This particular module is aimed at those candidates interested in achieving ITIL® Expert Level. The candidate should have obtained a minimum of 17 credits in order to be deemed eligible for MALC certification.
For information on any of the above programs and its advantages,
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